Last updated: 23 May 2026
This Privacy Policy explains how FIBYUS LIMITED (“we”, “us”, “our”) collects, uses and protects your personal data when you use fibyus.co.uk. We are the data controller for the purposes of UK data protection law, including the UK GDPR and the Data Protection Act 2018.
1. Who We Are
FIBYUS LIMITED, a company registered in England and Wales (Company No. 16643424), registered office Flat 21 Kelson House, Stewart Street, London, England, E14 3JQ. For any privacy query, contact info@fibyus.co.uk.
2. What Data We Collect
- Information you give us: name, delivery and billing address, email address, phone number, and order details when you make a purchase.
- Payment information: card payments are processed securely by our payment provider. We do not store your full card details on our servers.
- Technical data: IP address, browser type, and usage data collected through cookies (see our Cookie Policy).
3. How We Use Your Data
- To process and deliver your orders.
- To communicate with you about your orders and respond to enquiries.
- To process returns and refunds.
- To comply with our legal obligations.
- With your consent, to send marketing communications (you can opt out at any time).
4. Legal Basis for Processing
We process your data to perform our contract with you (fulfilling orders), to comply with legal obligations, where we have a legitimate interest in running our business, and, for marketing, on the basis of your consent.
5. Sharing Your Data
We share data only with service providers who help us operate, such as our payment processor and delivery couriers, and only as necessary. We do not sell your personal data.
6. Data Retention
We keep your personal data only as long as necessary. Specifically: order and transaction records are kept for 6 years to meet UK tax and accounting requirements (HMRC); enquiry correspondence is kept for up to 2 years; and marketing consent data is kept until you unsubscribe. After these periods, data is securely deleted or anonymised.
7. International Transfers
Some of our service providers, including our manufacturing partners, are located outside the United Kingdom. Where personal data is transferred outside the UK, we take steps to ensure it is protected by appropriate safeguards, such as standard contractual clauses or transfers to countries with adequate protection recognised by the UK.
8. Your Rights
Under UK data protection law you have the right to access, correct, delete or restrict the use of your personal data, to object to processing, and to data portability. To exercise these rights, contact info@fibyus.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
9. Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.
10. Contact
FIBYUS LIMITED
Flat 21 Kelson House, Stewart Street, London, England, E14 3JQ
Email: info@fibyus.co.uk
